Contact Us
Our support team is available to help with account-related issues, payment methods, withdrawals, verification, technical concerns, or general feedback. Contact us for quick answers about bonus balance, free spins, wagering rules, or gameplay problems in slots and the live casino. We provide responsive assistance via email, phone, and live chat so you can resolve issues and return to play without delay. For security or payments queries use the dedicated addresses below.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, average reply < 1 hour) |
| General Enquiries | [email protected] (general questions, email replies within 24 hours) |
| Affiliate Enquiries | [email protected] (partner onboarding and creatives, reply within 48 hours) |
| Phone | +44 20 7946 0812 (English support) |
| Working Hours | Chat 24/7, Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line plus up-to-date contact details to avoid delays. We will respond as soon as possible and may request verification or additional information where required.
Submit your enquiry
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are usually handled the same day; more complex issues may take longer depending on the investigation required, verification and third-party response times. If you need faster help, use live chat for urgent matters and include relevant account details to speed up resolution.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Every message is read carefully by our team and helps shape new features, fixes, and the overall user experience. Please share what you like, what could be clearer, or any ideas for promotions and games, your input directly helps us make the site better.