Terms of Use
These Terms and Conditions set out the rules that govern your use of One Spin’s online casino services. They explain the relationship between us and our users, outline account duties, and describe how promotions, payments, and disputes are handled. By accessing or using our site you accept these terms and any additional rules that apply to specific services.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Maintain control of your login credentials and notify us immediately if you suspect unauthorized access. We allow one account per person, household, or device where applicable, and we may suspend or close accounts that appear to breach this rule.
We may require verification of identity and payment methods before permitting withdrawals or at other times for security reasons. Verification typically includes photo ID, proof of address, and confirmation of the payment method used. Until verification is complete, access to certain account functions may be limited.
Eligibility requirements
Accounts are available only to eligible users. You must meet the minimum age requirement of 18 years and any other eligibility criteria that apply. We may refuse registration or restrict access if you cannot confirm eligibility, if local law prohibits participation, or if required checks are not satisfied.
Acceptable platform use
Use our services lawfully and in good faith. Prohibited conduct includes fraud, money laundering, creating multiple accounts to abuse promotions, attempting to manipulate games or outcomes, and using the platform to transmit illegal content. We may take action including account suspension, withholding of funds, and reporting to relevant authorities if we suspect prohibited activity.
General bonus and promotion rules
Promotions, welcome bonuses, and free spin offers are subject to separate promotional terms that form part of these Terms and Conditions. Bonus offers may include wagering requirements, maximum bet limits during play with bonus funds, eligible games, and caps on winnings. Specific promotional terms vary by campaign and will be provided where applicable. We reserve the right to modify or withdraw promotions and to refuse bonus credit in cases of suspected abuse.
Deposits and withdrawals
Accepted deposit and withdrawal methods are listed in the cashier and may include card payments and bank transfer. Minimum and maximum transaction amounts, processing times, and any fees are available in the payments section and may vary by method and region. Withdrawals may be subject to verification checks and additional documentation. We reserve the right to apply limits, withhold funds, or refuse transactions where required to protect accounts or comply with our policies.
Dispute resolution
If you have a complaint please contact customer support in the first instance. We aim to resolve issues promptly and will provide confirmation of receipt. If a dispute cannot be resolved informally, we will describe escalation options and next steps. We do not provide legal advice and any unresolved disputes may require independent legal or mediation assistance.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or by other reasonable means. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. For questions contact [email protected].