Responsible Gambling Policy
At One Spin we take player safety seriously and promote controlled play. We want your time with us to be enjoyable and within your control, so we provide clear guidance and assistance for anyone who feels their gambling may be getting out of hand. If you ever need help, contact our support team via live chat or email and we will assist you promptly and confidentially.
Player protection principles
We believe responsible gambling means giving players the tools and information needed to manage their play. We encourage sensible stakes, regular self-checks, and immediate action when play stops being fun. Our team monitors activity patterns and can intervene where there are signs of harm, offering support and options to reduce risk.
Activity-control tools
We offer a range of controls to help you stay in control of your account. These include personal deposit and loss limits, session time limits, temporary account breaks, and self-exclusion. Some tools are available directly in your account area; others can be applied by contacting our support team if you need assistance.
Deposit limits
You can set daily, weekly, or monthly deposit limits to control how much you fund your account. Limits can be reduced immediately and increased only after a cooling-off period to prevent impulsive changes.
Loss limits
Loss limits help you cap how much you can lose over a set period. If you reach a loss limit, we will restrict further play until you review and update your settings or contact support.
Time limits and session reminders
Session timers and regular reminders are useful for keeping play within planned timeframes. You can request session breaks or ask us to implement reminders to help manage play frequency and duration.
Self-exclusion
If you need a longer break, self-exclusion is available on request. Self-exclusion will close access to your account for the chosen period and can be extended. To arrange self-exclusion, contact our support team and we will guide you through the process and confirm the exclusion.
Signs of problematic behaviour
Watch for signs such as chasing losses, borrowing money to play, neglecting responsibilities, or playing for longer than intended. If you or someone close to you shows these signs, take immediate steps to reduce risk and seek support.
Tips for maintaining control
- Set and stick to deposit and loss limits.
- Use session timers and take regular breaks.
- Avoid gambling under stress, after drinking, or when making financial decisions.
- Keep a personal budget and treat gambling as entertainment, not income.
- Discuss concerns with trusted friends or family.
Professional help and support
If you need further assistance, contact our support team and we will provide guidance and options. We also recommend seeking professional help where appropriate. For confidential specialist support, please consult local resources and professional services in your area. We will cooperate with responsible agencies and provide account information when required to help protect vulnerable players.